PRIVATE PRACTICE PEER2PEER NETWORKS – Measure What Matters: Focus on What Matters Most

This session was presented in person at the Peer2Peer NetWorking Summit on April 30, 2026, in Alexandria, VA.

.02 CEUs/ 2.0 Contact Hours
Course level: Intermediate

This course introduces the principles and practical application of Key Performance Indicators (KPIs) in the business of physical therapy practice management.  Participants will learn how to identify meaningful metrics that reflect organizational health, operational efficiency, and patient outcomes. Participants will learn the value
of benchmarking, disciplined scorecard review, and structured team discussions. The course concludes with practical strategies for implementation of a data informed continuous quality improvement system for patient care, staff engagement, and organizational performance. 

After attending this session, participants will be able to:

1. Interpret and communicate the story behind key performance indicators (KPIs)
2. Identify performance improvement opportunities by analyzing KPI data and comparing results to relevant benchmarking standards.
3. Develop a structured approach for scorecard review and team discussions that supports data-informed decision making and continuous quality improvement within a physical therapy practice.